Shift Leader

Ontario Trillium Foundation; Scranton (Lackawanna County); On-site; USD 35,000 - 50,000; Full time

Job summary

Ontario Trillium Foundation is hiring a Shift Leader for Little Caesars in Scranton, PA. This role involves managing shift operations, ensuring guest satisfaction, and overseeing team performance. Responsibilities include leading team members, executing security procedures, managing food costs, and promoting sales through excellent customer service. The ideal candidate has strong leadership skills and a commitment to food safety. This position is essential for maintaining brand excellence and guest experience.

Qualifications

• Experience in team leadership, preferably in a fast-paced environment.
• Strong customer service skills to ensure guest satisfaction.
• Knowledge of food safety procedures.

Responsibilities

• Lead team members during shifts and assign tasks.
• Ensure all security and safety procedures are followed.
• Manage shift operations and ensure excellent guest service.
• Promote sales and manage food costs and labor.

Skills

Team Leadership

Customer Service

Cash Handling

Food Safety Knowledge

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required