Shift Leader

Ontario Trillium Foundation; Lebanon (Lebanon County); On-site; USD 30,000 - 45,000; Full time

Job summary

Little Caesars is seeking a Shift Leader in Lebanon County, United States, responsible for overseeing shift operations, enhancing guest experiences, and driving sales performance. Duties include managing team tasks, executing brand standards, resolving guest issues, and ensuring compliance with food safety protocols. Ideal candidates will have strong leadership skills and a passion for customer service, contributing to a positive store environment.

Qualifications

• Experience in a leadership role within a fast-paced environment.
• Strong communication skills to resolve guest complaints.
• Ability to manage team operations and enforce safety procedures.

Responsibilities

• Lead team members on shifts, assigning tasks and providing feedback.
• Ensure execution of overall shift operations and brand excellence.
• Promote sales through suggestive selling and in-store promotions.
• Oversee cash handling and food safety requirements on the shift.

Skills

Team leadership

Guest service

Sales performance

Food safety knowledge

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required