Shift Leader

Insomnia-Cookies; Scottsdale (AZ); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Pay-on-Demand (daily pay)

Paid vacation and sick time

Employee discount and free cookies

Flexible part-time schedules

Mentorship and training

Job summary

Insomnia Cookies in Scottsdale, AZ is seeking a Shift Leader to captain day or night shifts. You will lead the team, manage orders, oversee baking and customer service, and ensure smooth operations while upholding safety and quality.

Enjoy flexible part-time schedules, daily pay options, and paid time off. This role offers growth opportunities in a fun, fast-paced bakery environment with an emphasis on teamwork and excellent guest experiences.

Qualifications

• At least 1 year of customer service experience
• Point of Sale systems experience
• Excellent communication and time management

Responsibilities

• Provide outstanding customer service and quality products to guests
• Support store leadership by maintaining shift operations and communicating information
• Lead baking, cashiering, packaging and cleaning while guiding the team
• Collaborate with Cookie Crew to ensure smooth shifts
• Maintain a safe, clean work environment and follow food safety practices
• Handle cash and deposits accurately

Job description

Become a Shift Leader at our brand new Scottsdale, AZ bakery! As Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

• Pay rate: $16.75/hr DOE
• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed