Shift Leader

Insomniacookies; Scottsdale (AZ); On-site; USD 22,041 - 26,174; Part time

Benefits offered by this job

Paid vacation

Sick time off

Pet insurance

Employee discount

Free cookies with every shift

Job summary

Insomniacookies in Scottsdale, AZ is hiring a Shift Leader to captain day or night operations. You will manage workflow, supervise the cookie crew, handle baking, cashiering, and packaging while delivering outstanding guest experiences.

You will lead by example, mentor teammates, and maintain a safe, clean environment. Must be able to lift up to 40 lbs and work legally in the United States. 18+ is required.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and people skills.
• Able to lead by example and motivate a team.

Responsibilities

• Provide excellent customer service and quality products to guests.
• Support store leadership by managing operations during your shift.
• Lead the cookie crew in baking, cashiering, packaging and cleaning.
• Ensure a safe, clean working environment and follow safe food handling practices.
• Assist with cash handling and deposits.

Skills

Customer service

Communication

Team leadership

Time management

Tools

Point of Sale (POS)

Cash handling

Job description

Become a Shift Leader at our brand new Scottsdale, AZ bakery! As Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Pay and Benefits

• Pay rate: $16.75/hr DOE
• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed