Shift Leader

Insomniacookies; Phoenix (AZ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Employee discount and FREE cookies

Job summary

Insomniacookies is looking for a Shift Leader at our Phoenix store. In this role, you will provide exceptional customer service while leading the bakery operations during your shift. Your leadership will help maintain quality, efficiency, and a fun environment for both the team and our guests.

Ideal candidates should have at least one year of customer service experience, strong communication skills, and the ability to delegate tasks effectively. This position offers flexible part-time schedules and unique benefits like daily pay and employee discounts!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Must be legally eligible to work in the United States and be 18 years or older.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service experience

Point of Sale systems experience

Communication skills

Time management

Detail-focused

Ability to lift 40 lbs

Job description

As a Shift Leader at our Phoenix store located at One East Washington Street, Suite 180 Phoenix, AZ 85004, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Benefits

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed