Shift Leader

Insomnia Cookies; Flagstaff (AZ); On-site; USD 22,162 - 31,564; Part time

Benefits offered by this job

Paid vacation and sick time off

Pet insurance

Employee discount and free cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for our new Flagstaff, AZ bakery. As the captain of your team, you'll ensure high-quality customer service and efficient operations. Your leadership will drive productivity and a fun atmosphere while supporting the Cookie Crew.

The ideal candidate has at least 1 year of customer service experience and is detail-oriented. Benefits include flexible schedules, pet insurance, and employee discounts. Join us to build a fun, exciting team environment!

Qualifications

• At least 1 year of working experience in a customer-service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead-by-example and motivate others.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

Leadership

Tools

Point of Sale systems

Job description

Become a Shift Leader at our brand new Flagstaff, AZ bakery! As Shift Leader you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Core Values

• Pay rate: up to $19.50/hr DOE
• Flexible part‑time work schedules
• Pay‑on‑Demand (daily pay for shift earnings)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer‑service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.