Shift Leader (PM SHIFT ONLY)

Insomnia Cookies; Phoenix (AZ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time

Interactive training & mentorship

Pet insurance

Job stability

Promotion opportunities

Employee discount and free cookies

Job summary

A growing cookie bakery in Phoenix is seeking a Shift Leader. This role involves providing exceptional customer service, supporting store operations, and leading the Cookie Crew. Ideal candidates should have at least one year of experience in customer service, excellent communication skills, and a friendly demeanor. The job offers flexible part-time hours and various perks, including paid vacation and employee discounts. Join a fun and energetic team in a rapidly expanding company!

Qualifications

• At least 1 year of experience in customer service.
• Experience with Point of Sale systems is preferred.
• Must be 18 years or older.

Responsibilities

• Provide customer service and quality products.
• Support store leadership during shifts.
• Delegate tasks to the Cookie Crew.
• Maintain a clean and safe work environment.
• Manage cash handling and deposits.

Skills

Customer service focus

Point of Sale systems experience

Communication skills

Time management

Leadership ability

Detail-oriented

Job description

As a Shift Leader at our Phoenix store located atOne East Washington Street, Suite 180 Phoenix, AZ 85004, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

Sweet Shift Leader Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and free cookies with every shift!

What will I do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us: Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!