Shift Leader

Insomnia Cookies; Richardson (TX); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Job stability with a rapidly growing &

Achievable growth/promotion

You get to work in a fun, exciting</n>

FREE cookies with every shift!

Job summary

Insomnia Cookies in Richardson, TX is seeking a Shift Leader to captain nightly operations at 3000 Northside Blvd., Ste. 300., Richardson, TX. You will lead the cookie crew, ensure top-notch service, bake with the team, and drive store performance during your shift.

This role emphasizes hands-on leadership, clear communication, coaching teammates, and maintaining a fun, safe work environment. The company offers flexible part-time schedules and opportunities for growth.

Qualifications

• At least 1 year of customer service experience.
• POS (Point of Sale) systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient demeanor.
• Detail oriented and results-focused.
• Ability to lead by example and motivate others.
• Able to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide excellent customer service and quality products during your shift.
• Support store leadership by maintaining operations and communicating relevant information.
• Delegate tasks for baking, cashiering, packaging, and cleaning.
• Lead the Cookie Crew and train teammates.
• Maintain a safe, clean environment and follow food safety practices.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication skills

Time management

People skills

Leadership

Physical ability

Job description

As a Shift Leader at our Richardson store located at 3000 Northside Blvd., Ste. 300., Richardson, TX, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.