Shift Leader

Insomnia Cookies; San Francisco (CA); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Starting pay of $21.50/hr

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Growth and promotion opportunities

Employee discount and FREE cookies

Job summary

A cookie delivery company is seeking a Shift Leader for its San Francisco store. This role involves managing bakery operations, ensuring high standards of customer service, and leading the team. Ideal candidates will have at least one year of experience in customer service, strong communication skills, and the ability to motivate others. The position offers perks like competitive pay, paid time off, and a fun work environment with employee discounts. Join a rapidly growing brand known for its delicious products!

Qualifications

• At least 1 year of experience in a customer service role.
• Must be 18 years or older.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Maintain operations during your shift.
• Delegate tasks and lead the Cookie Crew.
• Ensure a safe, clean working environment.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems experience

Outstanding communication

Time management skills

Ability to lead by example

Outgoing personality

Detail oriented

Job description

As a Shift Leader at our Mission Bay store located at 1215 4th Street, San Francisco, CA 94158, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Shift Leader Perks

• Starting off at $21.50/hr
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills/Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!