Shift Leader

Grand Fitness; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the wellness and fitness sector is seeking a Shift Leader to join their dynamic team. In this role, you will oversee daily operations, ensure member satisfaction, and maintain a clean and welcoming environment. Your leadership will empower team members to excel while upholding the company's commitment to a non-intimidating fitness experience. If you are passionate about fitness and enjoy working in a collaborative atmosphere, this opportunity is perfect for you. Join a company dedicated to enhancing lives and fostering a supportive community!

Benefits

On-Demand Pay

Medical, Dental and Vision Insurance

Employee Perks and Discount Program

Free Black Card Membership

401K Plan

Qualifications

• Must be 18 years of age and have a high school diploma/GED.
• Willing to become CPR/AED Certified (training provided).

Responsibilities

• Supervise team members and ensure compliance with company policies.
• Organize shift schedules and monitor attendance.
• Handle customer issues and manage conflicts effectively.

Skills

Customer Service Skills

Problem Resolution Skills

Verbal Communication Skills

Written Communication Skills

Basic Computer Proficiency

Education

High School Diploma/GED

Tools

Microsoft Suite

Job description

4 days ago Be among the first 25 applicants

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 75+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies, and delegating tasks appropriately. Shift Leaders are responsible for maintaining high performance, quality, safety standards, and ensuring member satisfaction. They perform leadership, management, and organizational tasks to ensure team members work efficiently and effectively during their shift.

• On-Demand Pay
• Medical, Dental and Vision insurance (full-time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401K Plan

As the Shift Leader you will:

• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Assign duties to specific employees based on role and skills.
• Supervise employees and assist with tasks as necessary.
• Evaluate performance and share feedback with both upper management and team members.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and health, safety, and employment standards.
• Uphold integrity and security with member documents and sensitive information.
• Manage club cleanliness and maintenance to ensure all aspects are in like-new condition.
• Execute retail transactions accurately and drive sales goals in compliance with PCI policy.

Requirements:

• Must be 18 years of age
• High school diploma/GED required
• Willing to become CPR/AED Certified (training provided by Planet Fitness)
• Strong customer service skills
• Strong problem resolution skills
• Strong verbal and written communication skills
• Basic computer proficiency (Microsoft Suite)
• Ability to lift up to 50 pounds
• Ability to walk and stand for prolonged periods
• Ability to communicate verbally in person or on the phone during shift
• Occasional encounter with cleaning chemicals during shift

This role is subject to successful completion of a background check, conducted in accordance with applicable laws.

Compensation: $14.50/hour

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Wellness and Fitness Services