Shift Leader

Taco Bell; Richboro (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food restaurant is looking for a Shift Leader to enhance customer service and operational quality. This involved position focuses on team coaching, ensuring food safety, and maintaining high service standards. The Shift Leader will support management in various daily tasks while driving guest satisfaction and efficiency.

Qualifications

• Experience in customer service and team leadership.
• Ability to conduct food safety audits and maintain service quality.
• Capable of managing cash procedures and inventory.

Responsibilities

• Assist management with routine administrative and operational tasks.
• Conduct daily inventory and food safety audits.
• Provide coaching and feedback to crew members.

Skills

Customer Service

Team Training

Operational Management

Job description

Job Details

Job Location: 026064 - Richboro - Richboro, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service (SWS) and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Offers hands-on training in the Learning Zone.