Shift Leader

Taco Bell; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Leader to manage daily operations and ensure high-quality service. This role involves administrative tasks, customer service excellence, and employee training. The ideal candidate will have experience in a food service environment and strong leadership skills.

Qualifications

• Ability to maintain product quality and customer satisfaction.
• Experience in a fast-paced food service environment.
• Skills in training and coaching crew members.

Responsibilities

• Drive customer service excellence and maintain product standards.
• Conduct inventory and food safety audits.
• Provide ongoing feedback and training to crew members.

Skills

Customer service

Leadership

Coaching

Food safety

Job description

Job Details

Job Location: 002170 - Wilm Kirkwood Hwy - Wilmington, DE

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for daily cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service (SWS) performance and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in the Learning Zone.