Shift Leader

Taco Bell; North Wales (Montgomery County); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading fast food chain is looking for a Shift Leader in North Wales. This role involves managing day-to-day operations, ensuring excellent customer service, and overseeing crew training. Potential candidates should possess strong leadership skills, a focus on food safety, and the ability to maintain quality standards within the restaurant.

Qualifications

• Experience in a food service environment.
• Ability to lead and train a team.
• Knowledge of food safety regulations.

Responsibilities

• Assist management in operational tasks and customer service.
• Train and provide feedback to crew members.
• Ensure adherence to company standards and procedures.

Skills

Customer Service

Team Leadership

Food Safety

Inventory Management

Job description

Job Details

Job Location: 026921 - North Wales - North Wales, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Reviewing food handling procedures
- Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality
Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Conducts periodic food safety audits.
Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial
Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations
Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
Reviews facility and equipment readiness.
Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources
Provides ongoing coaching and feedback for crew employees.
Provides "hands-on" training for crew in Learning Zone.
Qualifications