Shift Leader

Insomniacookies; Raleigh (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Job summary

Insomnia Cookies is looking for dedicated Shift Leaders for its new Raleigh, NC location. As a Shift Leader, you will oversee daily operations, ensuring exceptional customer service and high-quality products are delivered. You will lead the Cookie Crew, manage tasks, and create a fun environment.

The ideal candidate will have a strong customer service background and possess excellent people skills. This is an exciting opportunity to grow with a rapidly expanding company offering flexible schedules, daily pay options, and great perks!

Qualifications

• 1 year of experience in a customer service role.
• Experience with Point of Sale systems.
• Strong communication, time management, and interpersonal skills.

Responsibilities

• Provide exceptional customer service and high-quality products.
• Maintain operations, ensure adherence to company standards during shifts.
• Delegate tasks for baking, cashiering, and cleaning.

Skills

Customer service experience

Point of Sale systems

Communication skills

Time management

Leadership

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Raleigh, NC location! This new store opening will be located at 10750 Wakefield Commons Dr, Suite 105, Raleigh, NC 27614. As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Benefits and Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills & Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed