Shift Leader

Insomniacookies; Salisbury (MD); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Employee discount and free cookies

Job summary

Insomnia Cookies is looking for a Shift Leader for our new Salisbury, MD location. In this role, you will oversee bakery operations, ensuring excellent customer service and quality products during your shifts. Ideal candidates must possess strong communication, leadership abilities, and prior customer service experience.

You'll benefit from flexible scheduling, daily pay, vacation time, and unique perks such as pet insurance and a fun team environment.

Qualifications

• At least 1 year of customer service experience.
• Effective communication and time management abilities.
• Outgoing, friendly, and patient demeanor.

Responsibilities

• Provide quality customer service and products.
• Maintain operations and support store leadership.
• Prioritize and delegate tasks for the team.
• Ensure a safe, clean working environment.
• Manage cash handling and deposits.

Skills

Customer service

Point of Sale systems

Communication skills

Time management

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Salisbury, MD location!

As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

PERKS

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and free cookies with every shift!

RESPONSIBILITIES

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

QUALIFICATIONS

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed