Shift Lead

Insomniacookies; Raleigh (NC); On-site; USD 28,000 - 38,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Achievable growth/promotion opportunities

Employee discount and FREE cookies

Job summary

Insomniacookies is seeking a Shift Leader for our new downtown Raleigh location. The role requires providing exceptional customer service, leading the cookie crew, and ensuring operational efficiency during shifts. Candidates should have at least one year of customer service experience, be legally eligible to work in the U.S., and be 18 years or older.

Join a fun, exciting team environment with flexible part-time schedules and perks like employee discounts and free cookies!

Qualifications

• At least 1 year of working experience in a customer-service focused role.
• Outstanding communication, time management, and people skills.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service

Communication

Time management

Leadership

Point of Sale systems

Job description

Insomnia Cookies is one of the fastest growing, late‑night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Delivery Drivers for our brand new downtown Raleigh location! This new store opening will be located on Fayetteville Street. As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night. You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.

SWEET SHIFT LEADER PERKS

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

RESPONSIBILITIES

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

QUALIFICATIONS

• At least 1 year of working experience in a customer‑service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.