Shift Leader

Insomnia Cookies; Raleigh (NC); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Achievable growth opportunities

Fun team environment

Employee discount and free cookies

Job summary

A popular late-night cookie company in Raleigh, NC is seeking a Shift Leader to oversee bakery operations during shifts, ensuring exceptional customer service and quality. This role involves leading the team, managing cash handling, and maintaining a safe working environment. Candidates should have at least one year of customer service experience and strong communication skills. Perks include flexible scheduling, daily pay, and employee discounts.

Qualifications

• At least 1 year of working experience in a customer service-focused role.
• Must possess outstanding communication, time management, and people skills.
• Legally eligible to work in the United States and must be 18 years or older.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership and maintain operations during your shift.
• Prioritize and delegate tasks while leading the Cookie Crew.

Skills

Customer service experience

Communication skills

Time management

Leadership

Detail-oriented

Tools

Point of Sale systems

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Raleigh, NC location! This new store opening will be located at 10750 Wakefield Commons Dr, Suite 105, Raleigh, NC 27614! As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

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Who We Are!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed