Shift Leader

Insomnia Cookies; Durham (NH); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved one

Job stability with a rapidly growing

Growth/promotion opportunities

Fun team environment

Employee discount and FREE cookies

Job summary

Insomnia Cookies in Durham, NH is seeking a Shift Leader to manage bakery operations during your shift and help deliver great customer service.

You will lead the Cookie Crew, ensure product quality, supervise cash handling, and maintain a safe, clean environment while upholding company standards. This role offers flexible part-time schedules and opportunities for growth.

Qualifications

• At least 1 year of customer service experience.
• Experience with Point of Sale (POS) systems.
• Strong communication, time management and people skills.
• Outgoing, friendly and patient demeanor.
• Detail oriented and results-driven.
• Able to lead by example and motivate others.
• Able to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

1+ year customer service

POS systems

strong communication

time management

people skills

outgoing/patient demeanor

detail oriented

lead by example

lift 40 lbs

US work eligibility

18+ years old

Job description

Shift Leader – Durham, NH

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Durham, NH location! This new store opening will be located at 9 Madbury Rd, Durham, NH 03824! As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country.

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed