Shift Leader

Taco Bell; Phoenixville (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food restaurant seeks a Shift Leader to ensure high standards of customer service and operational efficiency. This role involves coaching crew members, conducting inventory, and maintaining food safety standards. The ideal candidate should possess strong leadership skills and a commitment to quality service.

Qualifications

• Experience in customer service roles.
• Ability to train and coach crew members.
• Strong leadership and communication skills.

Responsibilities

• Assist management with administrative and operational tasks.
• Drive excellence in customer service and food quality.
• Monitor inventory and ensure compliance with company standards.

Skills

Customer Service

Team Leadership

Food Safety

Job description

Job Details

Job Location: 032979 - Phoenixville - Phoenixville, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.

Financial

Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

Provides ongoing coaching and feedback for crew employees. Provides "hands-on" training for crew in Learning Zone.