Shift Leader

Taco Bell; Reading (Berks County); On-site; USD 30,000 - 45,000; Full time

Job summary

Taco Bell is seeking a Shift Leader to oversee restaurant operations, ensuring high-quality customer service and maintaining operational standards. The role involves training crew members, conducting food safety audits, and handling financial procedures. This position is key to upholding the company's commitment to operational excellence.

Responsibilities

• Driving excellence in customer service.
• Maintaining company standards in product quality.
• Conducting food safety audits and training staff.
• Managing cash procedures and daily inventory.

Job description

Job Details

Job Location: 130029 - Exeter - Reading, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

• Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts food safety audits periodically. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
• Financial: Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.
• Operations: Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure standards are met. Monitors speed of service and resolves bottlenecks. In the absence of management, responsible for food and supplies deliveries and opening/closing the restaurant.
• Human Resources: Provides ongoing coaching and feedback for crew, and hands-on training in Learning Zone.

Qualifications