Shift Leader

IRMG GROUP; Orlando (FL); On-site; USD 18,000 - 20,000; Full time

Job summary

IRMG GROUP operates Popeyes at The Florida Mall in Orlando, FL, seeking a Shift Leader to oversee daily operations, manage inventory, and ensure top standards in product quality, customer service, and cleanliness.

You will support the team, maintain financial accountability, and contribute to a positive work environment that delivers outstanding guest experiences. Equal opportunity employer.

Qualifications

• Be a people person with strong interpersonal skills.
• Enjoy teamwork and collaboration to achieve goals.
• Proven customer service mindset and guest satisfaction focus.
• Demonstrate commitment to quality in all tasks.
• Open to learning new processes and standards.
• Comfortable with cash handling and basic store safety.
• Maintain a clean, organized workspace in a fast-paced setting.
• Stay calm and productive under pressure.
• Excellent verbal and written communication abilities.

Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in product preparation, customer service, upkeep, inventory control, and team management.
• Maintain financial accountability and deliver top-quality products and services to customers.
• Perform additional duties as needed or assigned.

Skills

People person

Teamwork

Customer service

Quality focus

Willingness to learn

Cash-handling

Store safety

Calm under pressure

Organization

Communication

Job description

Job DetailsJob Location: Popeyes at The Florida Mall- 8001 Orange Blossom Trail - Orlando, FL 32809Position Type: Shift LeaderEducation Level: High School/ GEDSalary Range: $13.00 - $14.50 HourlyJob Category: OperationsSHIFT LEADER

Company Overview

A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

Job Summary

As a Shift Leader you’ll oversee daily operations, manage inventory, and ensure top standards in product quality, customer service, and cleanliness. With a focus on team support and financial accountability, you’ll help create a positive work environment and outstanding customer experiences. We are an equal opportunity employer and welcome your application!

Job Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in all areas, including product preparation, customer service, restaurant upkeep, inventory control, team management, recruitment, and retention.
• Maintain financial accountability and deliver top-quality products and services to every customer.
• Perform additional duties as needed or assigned.

Qualifications

• Consider yourself a “people person,” and enjoy meeting others.
• Love working as a team and appreciate the chance to collaborate.
• Understand how to create a great customer service experience.
• Have a focus on quality and take pride in your work.
• Are open to learning new things.
• Are comfortable with responsibilities like cash-handling and store safety.
• Can keep cool and calm in a fast-paced, energetic work environment.
• Can maintain a clean and organized workspace.
• Have excellent communications skills.