Restaurant Shift Lead - Fast-Paced Ops & Team Growth

IRMG GROUP; Orlando (FL); On-site; USD 18,000 - 20,000; Full time

Job summary

IRMG GROUP operates Popeyes at The Florida Mall in Orlando, FL, seeking a Shift Leader to oversee daily operations, manage inventory, and ensure top standards in product quality, customer service, and cleanliness.

You will support the team, maintain financial accountability, and contribute to a positive work environment that delivers outstanding guest experiences. Equal opportunity employer.

Qualifications

• Be a people person with strong interpersonal skills.
• Enjoy teamwork and collaboration to achieve goals.
• Proven customer service mindset and guest satisfaction focus.
• Demonstrate commitment to quality in all tasks.
• Open to learning new processes and standards.
• Comfortable with cash handling and basic store safety.
• Maintain a clean, organized workspace in a fast-paced setting.
• Stay calm and productive under pressure.
• Excellent verbal and written communication abilities.

Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in product preparation, customer service, upkeep, inventory control, and team management.
• Maintain financial accountability and deliver top-quality products and services to customers.
• Perform additional duties as needed or assigned.

Skills

People person

Teamwork

Customer service

Quality focus

Willingness to learn

Cash-handling

Store safety

Calm under pressure

Organization

Communication

Job description

IRMG GROUP operates Popeyes at The Florida Mall in Orlando, FL, seeking a Shift Leader to oversee daily operations, manage inventory, and ensure top standards in product quality, customer service, and cleanliness.

You will support the team, maintain financial accountability, and contribute to a positive work environment that delivers outstanding guest experiences. Equal opportunity employer.