Shift Leader

Southpaw; New York (NY); On-site; Full time

Job summary

Join a leading franchisee of Dunkin' as a Shift Leader in New York. You'll lead a team in a fun, fast-paced environment, ensuring top-notch service and operational excellence. Enjoy competitive pay, flexible scheduling, and growth opportunities while making a difference in your team’s experience.

Benefits

Competitive pay

Flexible scheduling

Growth and training opportunities

401k

Mental health support with 10 free BetterHelp sessions

Paid time off

Healthcare options

Discounts

Qualifications

• Experience in food service, retail, or team leadership is a plus.
• Ability to work on your feet and operate basic restaurant equipment.

Responsibilities

• Lead by example and create a positive, team-first atmosphere.
• Coach and motivate crew members to deliver excellent guest experiences.
• Manage shift priorities and ensure smooth operations.

Skills

Communication

Leadership

Problem Solving

Job description

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SHIFT LEADER – JOIN OUR DUNKIN' LEADERSHIP TEAM!

Are you a natural leader who thrives in a fast-paced, fun environment? Southpaw is looking for Shift Leaders to guide our crew, keep the energy high, ensure top-notch service, and keep the coffee flowing!

What You'll Do

• Lead by example and create a positive, team-first atmosphere
• Coach and motivate crew members to deliver excellent guest experiences
• Manage shift priorities, set goals, and celebrate wins
• Ensure smooth operations by following brand standards and safety guidelines
• Solve problems quickly and keep the team focused and efficient
• Support training efforts and help team members grow

What We're Looking For

• A people-first mindset with strong communication skills
• Experience in food service, retail, or team leadership is a plus
• Basic math and computer skills
• A calm, focused leader who can think fast and act smart
• A positive attitude and commitment to maintaining a clean, safe, and fun environment

Why You'll Love It Here

• Competitive pay
• Flexible scheduling
• Growth and training opportunities
• 401k
• Mental health support with 10 free BetterHelp sessions
• Paid time off, healthcare options, and discounts
• A fun, respectful work culture where YOU make a difference

Requirements

• Must follow uniform standards
• Ability to work on your feet and operate basic restaurant equipment
• Passion for delivering fast, friendly service and high-quality food

Pay: $17-$19/hr

Be the reason someone smiles with their coffee. Step into leadership—apply today and grow with us at Dunkin'!

Note: You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts, or any of their affiliates. All submitted information will be provided solely to the franchisee, who will be your sole employer. Franchisees are independent business owners responsible for their own employees and benefits, which can vary among franchisees.