Customer Service Representative Team Lead - National Remote

Lensa; Tampa (FL); Remote; Full time

Job summary

Lensa is seeking a Customer Service Representative Team Lead for a remote position with UnitedHealth Group. The role involves handling inbound calls, assisting Medicaid consumers, and requires strong customer service experience. Ideal candidates will have a high school diploma and familiarity with computer applications, along with strong organizational skills. This full-time position offers flexible hours and comprehensive benefits.

Benefits

Comprehensive health coverage

Incentives

Stock purchase options

401k contributions

Qualifications

• Must be 18 years or older.
• At least 2 years of customer service experience in relevant fields.
• Familiarity with computer applications.

Responsibilities

• Taking inbound calls.
• Researching and providing referrals for Medicaid eligible consumers.
• Verifying Medicaid eligibility using a database.

Skills

Organizational skills

Multitasking

Understanding of Medicaid services

Education

High School Diploma / GED

Tools

Windows applications

Job description

Customer Service Representative Team Lead - National Remote

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans.

This position is full-time (40 hours/week), Monday - Friday. Employees must have flexibility to work any of our 8-hour shifts, including Sundays and Saturdays, from 8:00 am to 11:00 pm EST (October - March) and Monday – Friday during the same hours (April – September). Occasional overtime may be required based on business needs.

We offer weeks of on-the-job training. The schedule and hours will be discussed on your first day of employment.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County for Medicaid eligible consumers
• Verifying Medicaid eligibility using a computer database
• Providing additional information such as phone numbers or addresses to callers
• Completing administrative tasks supporting the Care Coordination team

You will be rewarded and recognized for your performance in an environment that challenges you and provides clear development pathways for future roles.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology
• Familiarity with computer and Windows applications
• Ability to work full-time, including weekends and evenings, with flexibility for occasional overtime

Preferred Qualifications

• Experience with Financial Health Technology

Telecommuting Requirements

• Ability to keep all sensitive documents secure
• Dedicated, private work area
• Reliable high-speed internet connection

Soft Skills

• Strong organizational skills
• Understanding of multiple Medicaid services and benefit plans
• Ability to multitask
• Adherence to telecommuting policies

For residents of California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, D.C., and Maryland: The hourly range is $19.47 to $38.08, based on various factors. Benefits include comprehensive health coverage, incentives, stock purchase options, and 401k contributions.

Application Deadline: This posting will remain open for at least 2 business days or until a sufficient candidate pool is reached. Early removal is possible due to volume.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an Equal Employment Opportunity employer. We require all candidates to pass a drug test prior to employment.