Assistant Manager

Ontario Trillium Foundation; Mountain City (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader for Little Caesars in Mountain City, Tennessee. In this role, you will oversee shift operations and ensure a great guest experience while leading team members. Responsibilities include managing sales performance, executing brand standards, handling guest feedback, and upholding food safety requirements. Strong leadership and customer service skills are essential for success in this position.

Qualifications

• Proven experience in a fast-paced environment, preferably in food service.
• Ability to lead and motivate team members.
• Strong communication skills for guest interactions.

Responsibilities

• Lead and manage the team during shifts.
• Ensure great guest service is delivered at all times.
• Handle guest complaints and resolve issues efficiently.
• Control food costs and manage cash handling procedures.

Skills

Team leadership

Customer service

Cash handling

Food safety knowledge

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required