Shift Leader

McAlister's Deli; Illinois; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister's Deli in Forsyth, IL is seeking a Shift Leader to help run daily operations. The Hourly Manager assists in directing restaurant activities, ensuring food quality, service, cleanliness, safety, and sanitation while stepping in for the GM/ASM as needed.

You will supervise FOH and BOH shifts, support labor controls, handle guest feedback, train new hires, uphold uniforms, manage cash handling, and assist with opening and closing duties.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure guest experience is positive, and maintain high standards of service, cleanliness, and safety.
• Supervise FOH and BOH shifts to help manage labor controls and costs.
• Assist with guest comments and complaints and escalations as needed.
• Assist in training of team members and new hires to adhere to procedures.
• Ensure proper cash handling and open/close procedures in absence of upper management.

Skills

Leadership

Customer service

Education

High School Diploma or equivalent

Job description

# Shift LeaderForsyth (1561)## Job Description**Position Overview:** The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.**Job Type**: Hourly**Pay:** $16.00 - $18.00 per hour**Benefits:*** Employee discount* Flexible schedule* Paid time off**Education**: High School Diploma or equivalent*This is for a position at a franchised McAlister’s Deli location*