Shift Leader

Jersey Mike's Subs; Matthews (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading sub sandwich chain as a Shift Leader, where you'll support management, coach staff, and ensure exceptional customer service. This role involves multitasking in a fast-paced environment while maintaining high food quality and cleanliness standards. If you're energetic, eager to learn, and committed to team development, we want to hear from you!

Qualifications

• 1 year QSR experience preferred.
• Serve Safe Food Handler Certification required.

Responsibilities

• Coaching staff to deliver excellent customer service.
• Maintaining cleanliness and sanitation.
• Managing and leading a team of 2-5 people.

Skills

Customer Service

Effective Communication

Team Leadership

Multitasking

Sense of Urgency

Education

High school diploma or equivalent

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to everyone who comes through our doors. Our culture is centered around "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's - A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience through our amazing subs and unparalleled customer service.

We believe that success starts with a winning team of fun, personable, diligent, positive, energetic, eager-to-learn team players who take pride in their work and themselves. At the end of the day, they focus on delivering great customer service with a Great Big Smile! If you possess these attributes and are committed to improving them, we would love to speak with you about joining our team!

A Shift Leader supports the management team in running the location, including but not limited to:

• Coaching staff to deliver excellent customer service
• Producing high-quality food
• Delivering the Jersey Mike's experience
• Cash handling
• Following the Learning Management System Training Program
• Developing team members for career growth
• Enforcing policies and procedures
• Participating in marketing initiatives
• Building sales
• Maintaining cleanliness and sanitation
• Getting certified in all four restaurant positions
• Effective communication
• A sense of urgency

A Shift Leader is expected to:

• Move or transport up to 50 lbs without assistance, unless covered by medical documentation or ADA accommodations
• Work 38-40 hours per week
• Have reliable transportation
• Communicate issues to management
• Lead by example in food quality, customer interaction, and appearance

Additional responsibilities include:

• Create food meeting Jersey Mike's standards
• Maintain a clean restaurant environment
• Work in a fast-paced, team-oriented setting
• Multitask effectively and work with urgency
• Provide exceptional customer experience
• Understand accountability and integrity
• Key holder duties
• Perform opening and closing tasks
• Bake bread and prepare food
• Manage and lead a team of 2-5 people
• Proficient in slicing

Qualifications:

• High school diploma or equivalent
• 1 year QSR experience preferred
• Must be 18+ to operate slicer
• Serve Safe Food Handler Certification
• Reliable transportation