Shift Leader

Insomnia Cookies; Kalamazoo (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader in a fun and exciting bakery environment! In this role, you'll lead your team to deliver exceptional customer service while managing operations during your shift. Your hands-on leadership will inspire others and ensure a productive atmosphere, contributing to the success of the store. With opportunities for growth and a focus on mentorship, this position is perfect for someone looking to make a significant impact in a rapidly growing company. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect opportunity for you.

Benefits

Excellent training & mentorship

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ year of experience in a customer service role.
• Ability to lead by example and motivate others.

Responsibilities

• Provide outstanding customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe, clean environment for guests and staff.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Results-driven

Job description

As aShift Leader at ourKalamazoo store located at2905 Howard Street, Kalamazoo MI 49006, you are the captain of our bakery during your shift! You understand what it takes to 'Own the Night' by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also involves taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

*Excellent training & mentorship

*Job stability with a rapidly growing and reputable company

*Achievable growth and promotion opportunities

*Work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

*Provide outstanding customer service and quality products to all guests throughout their experience in our bakery

*Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to standards and procedures, and assisting in training and coaching team members

*Ensure a safe, clean environment for guests and staff, adhering to safe food handling practices

*Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

*At least 1 year of experience in a customer service role

*Experience with Point of Sale systems

*Excellent communication, time management, and interpersonal skills

*Detail-oriented and results-driven

*Ability to lead by example and motivate others

*Ability to lift up to 40 lbs

*Legally eligible to work in the United States

*Must be 18 years or older

About us:

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