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Shift Leader

Insomnia Cookies LLC

Kalamazoo (MI)

On-site

USD 30,000 - 40,000

Part time

5 days ago
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Job summary

A dynamic and rapidly growing company seeks a Shift Leader to oversee bakery operations in Kalamazoo. This role is perfect for individuals who thrive in a fast-paced environment and enjoy leading a team. You will be responsible for ensuring exceptional customer service, managing daily operations, and fostering a fun and productive atmosphere. With flexible part-time schedules and opportunities for growth, this position offers a unique chance to be part of a beloved brand known for its delicious cookies and commitment to quality. Join a team that values your contributions and enjoy free cookies with every shift!

Benefits

Flexible part-time work schedules
Excellent training & mentorship
Job stability
Achievable growth opportunities
Fun team environment
Free cookies with every shift

Qualifications

  • 1+ years of experience in customer service roles.
  • Ability to lead and motivate team members effectively.

Responsibilities

  • Provide excellent customer service and quality products.
  • Support store leadership and maintain operations during shifts.
  • Prioritize and delegate tasks for baking and cleaning.

Skills

Customer Service Experience
Point of Sales Systems
Communication Skills
Time Management
Leadership

Job description

As aShift Leaderat our Kalamazoo store located at 2905 Howard Street, Kalamazoo MI 49006, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

•Flexible part-time work schedules

•Excellent training & mentorship

•Job stability with a rapidly growing and reputable company

•Achievable growth/promotion opportunities

•You get to work in a fun, exciting team environment

•FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

•Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

•Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

•Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

•Support and work alongside the Cookie Crew

•Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

•Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

•At least 1 year of working experience in a customer service focused role

•Point of Sales systems experience

•Outstanding communication, time management, and people skills

•Outgoing/friendly/patient

•Detail focused and results-oriented

•Ability to lead-by-example and motivate others

•Ability to lift up to 40 lbs.

•Legally eligible to work in the United States

•Must be 18 years or older to be employed



About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

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