Shift Lead

Insomnia Cookies; Kennesaw (GA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Pet insurance

Job stability

Achievable growth/promotion opportunities

Fun team environment

FREE cookies with every shift!

Job summary

Insomnia Cookies in Kennesaw seeks a Shift Leader to oversee bakery operations during shifts. You'll provide exceptional customer service, support leadership, and guide the Cookie Crew. Ideal candidates have customer service experience and are ready to lead a fun team environment.

This role offers part-time flexible schedules, growth opportunities, and exciting perks like free cookies with every shift!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outgoing, friendly, and patient demeanor.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide incredible customer service and quality products.
• Maintain operations during your shift and support store leadership.
• Prioritize and delegate tasks for baking and cleaning.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Leadership skills

Detail-oriented

Job description

As a Shift Leader at our KSU store located at 1133 Chastain Road NW, Kennesaw GA 30144, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond) by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers but also take pride in your leading Insomniac attributes, contributing to a productive and fun night for our store.

SOME OUR SWEET SHIFT LEADER PERKS

• Flexible part‑time work schedules
• Excellent training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed