Shift Leader

Dunkin' | OM MMS Network; Hanover (MA); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Tuition discount SNHU

Employee discounts

Growth opportunities

Job summary

Dunkin’ is hiring Shift Leaders to be the go-to person on the floor, delivering great guest service and leading a fast-paced team during your shift.

You’ll handle prep, inventory, cash, and ensure the store stays clean and welcoming while upholding Food Safety and Brand standards. A positive attitude and strong communication are essential, with flexible hours including mornings, weekends, and holidays.

Qualifications

• Experience in food service or retail
• Leadership experience is a plus
• Strong communication skills
• Ability to multitask under pressure
• Team-first mindset

Responsibilities

• Lead by example and support your team in guest service
• Keep operations running smoothly: prep food, manage inventory, handle cash
• Train and coach crew members
• Ensure store stays clean, safe, welcoming with standards
• Step in for manager when needed and help make key decisions

Skills

Leadership

Guest service

Communication

Multitasking

Flexible hours

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Discounted tuition for you and your family through SNHU
• Employee discounts on all your Dunkin’ favorites
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service