Shift Leader

Dunkin' | OM MMS Network; East Weymouth (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition for you and your 가족

Employee discounts on all your Dunkin’

Opportunities to grow into management

Job summary

Dunkin in East Weymouth, MA is seeking a Shift Leader to guide the team during each shift, ensuring guest satisfaction, fast service, and smooth store operations in a busy environment. You’ll lead by example, train crew, manage prep and inventory, handle cash, and uphold Food Safety, Brand, and Network standards, while stepping in for the manager when needed.

This role offers flexible hours, opportunities for advancement into management, and the chance to grow your coffee and customer-service

Qualifications

• Experience in food service or retail leadership is preferred.
• Strong communication and team collaboration skills.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Lead by example and support your team in delivering guest service.
• Keep operations running smoothly—prep food, manage inventory, and handle cash.
• Train and coach crew members to perform at their best.
• Ensure the store stays clean, safe, and welcoming by upholding Food Safety, Brand, and Network standards.
• Step in for the manager when needed and assist with key decisions.

Skills

Leadership

Guest service

Multitasking

Flexible hours

Communication

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Discounted tuition for you and your family through SNHU
• Employee discounts on all your Dunkin’ favorites
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service