Shift Leader

Taco Bell; Somers Point (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the fast food industry seeks a Shift Leader for its Somers Point location. The role involves maintaining high customer service standards, managing daily operations, and training crew members. This position is crucial for ensuring product quality and operational effectiveness in a fast-paced environment.

Qualifications

• Ability to maintain service standards and quality of product.
• Experience in coaching and training crew members.
• Familiarity with food safety protocols.

Responsibilities

• Drive excellence in customer service and product quality.
• Conduct daily inventory and food safety audits.
• Train crew members and provide ongoing feedback.

Skills

Customer Service

Coaching

Operational Management

Job description

Job Details

Job Location: 036791 - Somers Point - Somers Point, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and opening/closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Provides hands-on training in the Learning Zone.