Shift Leader

BBQ Holdings, Inc.; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company in the food service industry as a Shift Leader, where you will oversee team performance, ensure high-quality service, and contribute to a positive work environment. This role offers opportunities for growth and development while working in a dynamic team setting.

Benefits

Education and tuition assistance

Opportunity to work with an amazing team

Earn tips

Qualifications

• At least six months experience in QSR or previous crew involvement.
• Ability to manage difficult guest and crew situations.
• Knowledge of food safety preferred.

Responsibilities

• Oversee and encourage team members to perform their best.
• Ensure store operations meet guest service and product quality standards.
• Train and develop team members for growth.

Skills

Customer service

Communication

Problem-solving

Education

Food handler's card or ServeSafe certification

Tools

MS Word

Excel

Outlook

POS

Job description

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Join to apply for the Shift Leader role at BBQ Holdings, Inc.

Our Story: Papa Murphy's is different on purpose. Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger. We know our product is better than our competitors. The fact that our pizza is take 'n' bake adds to the quality of our pies and to the convenience for our guests. At Papa Murphy's, we don't think it's cheesy to love where you work. Bringing happiness to guests one fresh pizza at a time is a great start, but the Shift Supervisor role has many other rewarding benefits as well.

Position Overview: In this lively leadership role, the Shift Supervisor champions Papa Murphy's commitment to quality, service, integrity, and teamwork by:

1. Conquering all aspects of the Crew Member position.
2. Overseeing and encouraging all team members to be their best on shift.
3. Accomplishing or assisting with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
4. Energizing team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
5. Holding yourself and other team members accountable for all cash handling, schedules, breaks, opening and/or closing duties, and accurate shift paperwork using the POS.
6. Addressing emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
7. Training and developing team members for successful growth and development.
8. Operating the store independently if needed, in the absence of the manager.

What We Bring To The Table

1. Work within your local community
2. No late hours, ovens, grease traps, or public restrooms
3. Opportunity to work with an amazing team
4. Earn more dough with tips!
5. PIZZA!
6. Education and tuition assistance

What You Bring To The Table

(Position-specific knowledge, skills, abilities, and more)

1. Ability to communicate, read, and apply fundamental math skills effectively.
2. Outstanding customer service skills.
3. Capacity to manage various difficult or emotional guest and crew situations.
4. Novice computer skills, including MS Word, Excel, Outlook, and POS.
5. Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.

Foundations Of Your Career

1. Desire to be a team player and lead with a great attitude!
2. At least six months experience in QSR (or previous crew) involvement.
3. Ability to build positive relationships with supervisors, co-workers, and guests!
4. Knowledge of food safety, with a food handler's card and/or ServeSafe certification preferred but not required.

Other Requirements

1. Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
2. Occasionally required to bend and stoop, kneel or crouch.
3. Ability to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
4. Ability to lift and/or move up to 30 pounds.
5. Maintain punctual and regular attendance at work.

Please Note

The intent of this job description is to provide a representation of the duties and responsibilities required in this position and shall not be construed as a declaration of all specific duties of any particular role. Employees may be directed to perform other job-related tasks.

Papa Murphy's International, Inc. provides equal employment opportunities and prohibits discrimination and harassment of any kind.