Shift Leader

40005 Jersey Mike's Gillette; Gillette (WY); On-site; USD 30,000 - 40,000; Full time

Job summary

40005 Jersey Mike's Gillette is seeking a Shift Leader to support management in delivering excellent customer service and high-quality food. This role involves coaching staff, managing a team of 2 to 5 people, and maintaining a clean environment. Candidates should have a high school degree, preferably 1 year of QSR experience, and must possess a Serve Safe Certification. Reliable transportation is required, and candidates must be 18 or older to operate the slicer.

Qualifications

• 1 year experience in quick service restaurant preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification – Food Handler required.
• Must have reliable transportation.

Responsibilities

• Support management in running the assigned location.
• Coach staff to deliver amazing customer service.
• Maintain cleanliness and sanitation in the establishment.
• Lead and manage a crew of 2 to 5 people.

Skills

Customer service

Food production

Effective communication

Multitasking

Team leadership

Education

High school degree or equivalent

Tools

Slicer

Job description

About the Role

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

• Coaching the staff to deliver amazing customer service;
• Producing high quality food;
• Delivering the Jersey Mike’s experience;
• Cash handling;
• Following the Learning Management System Training Program;
• Developing others for career growth;
• Enforcing policies and procedures;
• Participating in local and national marketing initiatives;
• Building sales;
• Maintaining the cleanliness and proper sanitation practices in the establishment;
• Being certified in all four positions of the restaurant;
• Effective communication;
• Having a sense of urgency;

Expectations

• Move or transport up to 50 lbs without assistance unless a medical notation is made; medical disabilities are covered by ADA or with doctor's note;
• Work 38‑40 hours per week;
• Have the ability to get to and from work;
• Communicate with the GM/AGM/DM of any issues;
• Lead by example in quality of food, customer interaction, and uniform cleanliness;
• Create food consistent with Jersey Mikes high quality standards;
• Maintain a cleaner restaurant;
• Work in a fast‑paced team‑driven atmosphere;
• Ability to multitask and work with a sense of urgency;
• Interface with customers and provide an exceptional experience;
• Understand accountability and integrity;
• Serve as Key Holder;
• Perform all tasks related to opening and closing of store;
• Know how to bake bread and perform all prep;
• Manage and lead crew of 2 to 5 people;
• Be proficient in slicing;

Qualifications

• High school degree or equivalent;
• 1 year QSR experience preferred but not required;
• Must be 18 years or older to operate the slicer;
• Serve Safe Certification – Food Handler;
• Must have reliable transportation;

Compensation

To be discussed.