Shift Leader

Defiance OH; Defiance (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

2145 - Defiance OH is looking for a Shift Leader responsible for coaching staff to deliver exceptional customer service, producing high-quality food, and maintaining cleanliness. The ideal candidate will manage a team and ensure an extraordinary Jersey Mike’s experience.

This role requires effective communication, the ability to handle cash, and a focus on career development for staff. Qualifications include a high school degree and preferably 1 year of QSR experience. Compensation will be discussed.

Qualifications

• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Must have reliable transportation.

Responsibilities

• Coach staff for excellent customer service.
• Produce high quality food.
• Maintain cleanliness and sanitation practices.
• Lead a team of 2 to 5 people.

Skills

Customer service

Food production

Effective communication

Multitasking

Education

High school degree or equivalent

Tools

Serve Safe Certification

Job description

Shift Leader Responsibilities

1. Coaching the staff to deliver amazing customer service;
2. Producing high quality food;
3. Delivering the Jersey Mike’s experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining the cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency;

Shift Leader Expectations

1. Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
2. Work 38-40 hours per week;
3. Have the ability to get to and from work;
4. Communicate with the GM/AGM/DM of any issues they are having;
5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Additional Responsibilities

• Create food consistent with Jersey Mikes high quality standards
• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced team driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the term’s accountability and integrity
• Key Holder
• Perform all tasks related to opening and closing of store
• Knows how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Other: Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

Compensation: To be discussed