Shift Leader

31071 Jersey Mike's Monroe; Frenchtown Charter Township (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

31071 Jersey Mike's Monroe in Frenchtown Charter Township is seeking a Shift Leader. Responsibilities include coaching staff to deliver excellent customer service, maintaining high food quality standards, and managing a crew. Ideal candidates have a high school diploma and at least one year of quick-service restaurant experience. Must be 18 or older to operate the slicer and have reliable transportation. Compensation to be discussed. Join our team to help create an exceptional dining experience.

Qualifications

• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coach the staff to deliver amazing customer service.
• Produce high quality food.
• Participate in local and national marketing initiatives.
• Manage and lead a crew of 2 to 5 people.

Skills

Customer service

Food production

Communication

Multitasking

Leadership

Education

High school degree or equivalent

Job description

Responsibilities

1. Coaching the staff to deliver amazing customer service;
2. Producing high quality food;
3. Delivering the Jersey Mike’s experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining the cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency;

Shift Leader Expectations

1. Move or transport up to 50 lbs without assistance unless a medical notation is made;
2. Work 38-40 hours per week;
3. Have the ability to get to and from work;
4. Communicate with the GM/AGM/DM of any issues they are having;
5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Additional Responsibilities

• Create food consistent with Jersey Mikes high quality standards;
• Maintain restaurant that is noticeably cleaner than others;
• Work in a fast‑paced team driven atmosphere;
• Ability to multitask and work with a sense of urgency;
• Interface with customers and provide an exceptional experience;
• Full understanding of the term’s accountability and integrity;
• Key Holder;
• Perform all tasks related to opening and closing of store;
• Knows how to bake bread and perform all prep;
• Manage and lead crew of 2 to 5 people;
• Proficient in slicing;

Qualifications

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

Compensation

To be discussed