Shift Leader

31044 Plymouth Jersey Mikes; Plymouth Charter Township (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

31044 Plymouth Jersey Mikes seeks a Shift Leader in Plymouth Charter Township, MI, focused on delivering exceptional customer service and maintaining high food quality. Responsibilities include coaching staff, leading a team of 2 to 5 people, and ensuring proper sanitation practices. Qualifications include a high school degree, 1 year of QSR experience preferred, reliable transportation, and a Food Handler certification. This role requires multitasking and urgency in a fast-paced environment.

Qualifications

• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching staff to deliver amazing customer service.
• Maintaining cleanliness and proper sanitation practices.
• Managing and leading a crew of 2 to 5 people.
• Participating in local and national marketing initiatives.

Skills

Customer service

Food quality

Communication

Multi-tasking

Urgency

Education

High school degree or equivalent

Tools

Slicer

Job description

Responsibilities

1. Coaching the staff to deliver amazing customer service;
2. Producing high quality food;
3. Delivering the Jersey Mike’s experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining the cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency;

Shift Leader Expectations

1. Move or transport up to 50 lbs without assistance unless a medical notation is made;
2. Work 38-40 hours per week;
3. Have the ability to get to and from work;
4. Communicate with the GM/AGM/DM of any issues they are having;
5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Additional Responsibilities

• Create food consistent with Jersey Mikes high quality standards;
• Maintain restaurant that is noticeably cleaner than others;
• Work in a fast‑paced team driven atmosphere;
• Ability to multitask and work with a sense of urgency;
• Interface with customers and provide an exceptional experience;
• Full understanding of the term’s accountability and integrity;
• Key Holder;
• Perform all tasks related to opening and closing of store;
• Knows how to bake bread and perform all prep;
• Manage and lead crew of 2 to 5 people;
• Proficient in slicing;

Qualifications

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

Compensation

To be discussed