Shift Leader

Jersey Mikes Stoughton - 16064; Stoughton (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Jersey Mikes Stoughton - 16064 is looking for a Shift Leader to support the management team in effectively running the assigned location. Responsibilities include coaching staff to deliver exceptional customer service, ensuring high-quality food production, cash handling, and maintaining cleanliness. Candidates should have a high school diploma, 1 year of QSR experience, and be at least 18 years old to operate the slicer. The role requires reliable transportation and includes participation in local marketing initiatives.

Qualifications

• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler required.
• Must have reliable transportation.

Responsibilities

• Support management in running the location.
• Coach staff for amazing customer service.
• Produce high-quality food and deliver Jersey Mike’s experience.
• Handle cash and enforce policies.
• Participate in marketing initiatives.

Skills

Customer service

Team leadership

Communication

Food preparation

Cash handling

Education

High school degree or equivalent

Tools

Slicer

Job description

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

1. Coaching the staff to deliver amazing customer service
2. Producing high-quality food
3. Delivering the Jersey Mike’s experience
4. Cash handling
5. Following the Learning Management System Training Program
6. Developing others for career growth
7. Enforcing policies and procedures
8. Participating in local and national marketing initiatives
9. Building sales
10. Maintaining the cleanliness and proper sanitation practices in the establishment
11. Being certified in all four positions of the restaurant
12. Effective communication
13. Having a sense of urgency

A Shift Leader is expected to:

1. Move or transport up to 50 lbs without assistance; any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability
2. Work 38-40 hours per week
3. Have the ability to get to and from work
4. Communicate with the GM/AGM/DM of any issues they are having
5. Lead by example in terms of the quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily

• Create food consistent with Jersey Mikes high-quality standards
• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced team-driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the term’s accountability and integrity
• Key holder
• Perform all tasks related to opening and closing of store
• Know how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications for the job:

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation