Shift Leader

Jersey Mike's Sammamish; Sammamish (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

18030 Jersey Mike's Sammamish is looking for a Shift Leader responsible for managing staff, ensuring high-quality food delivery, and maintaining a clean environment. The role requires effective coaching to deliver exceptional customer service and participation in marketing initiatives. Candidates should have a high school diploma, a year of QSR experience, and Serve Safe Certification.

This position involves working 38-40 hours per week with a great focus on team leadership and multitasking in a fast-paced atmosphere.

Qualifications

• 1-year experience in Quick Service Restaurants (QSR) preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler required.
• Must have reliable transportation.

Responsibilities

• Support the management team in running the restaurant.
• Coach staff to provide exceptional customer service.
• Produce high-quality food consistently.
• Participate in local and national marketing initiatives.
• Maintain a clean and sanitary environment.
• Oversee the opening and closing tasks of the store.

Skills

Customer service

Food quality production

Cash handling

Effective communication

Team leadership

Multitasking

Education

High school degree or equivalent

Job description

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

1. Coaching the staff to deliver amazing customer service;
2. Producing high quality food;
3. Delivering the Jersey Mike’s experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining the cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency;

Shift Leader Expectations

A Shift Leader is expected to:

1. Move or transport up to 50 lbs without assistance unless a medical notation is made; any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on the ability;
2. Work 38-40 hours per week;
3. Have the ability to get to and from work;
4. Communicate with the GM/AGM/DM of any issues they are having;
5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Additional Responsibilities

• Create food consistent with Jersey Mikes high quality standards
• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced, team-driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the terms accountability and integrity
• Key holder
• Perform all tasks related to opening and closing of store
• Knew how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications

• Education: High school degree or equivalent
• 1 year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

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