Shift Leader

Workstream; Dickson City (Lackawanna County); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training

Growth opportunities and development

Life Insurance

Discounted tuition

Referral program

Employee discounts

Job summary

Workstream is hiring a Shift Leader for Dunkin' in Dickson City, PA. In this role, you'll lead your team by ensuring excellent customer service, managing operations smoothly, and training crew members. Previous experience in food service or retail is preferred, along with strong communication skills. The position offers a competitive hourly wage plus tips and various employee benefits like flexible scheduling and discounted tuition. Join us and energize your career today!

Qualifications

• Previous experience in food service or retail.
• Positive attitude.
• Willingness to work flexible hours.

Responsibilities

• Lead by example and deliver top-notch guest service.
• Manage inventory and food prep.
• Train crew members and uphold cleanliness standards.

Skills

Leadership experience

Strong communication skills

Ability to multitask

Customer service orientation

Job description

Compensation Range

$14.00 - 16.00 per hour

Why Dunkin’?

America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training
• Growth opportunities and development
• Life Insurance
• Discounted tuition for you and your family through SNHU and Berkeley College
• Referral program
• Employee discounts on all your Dunkin’ favorites

*Eligibility requirements and/or restrictions may apply.

What You’ll Do

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Ready to Lead the Way?

If you’re ready to energize your career and be part of a fun, fast-paced team, apply today and start your journey with Dunkin’!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.