Shift Leader

29031 Jersey Mike's Mequon; Mequon (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

29031 Jersey Mike's Mequon is looking for a Shift Leader to coach staff and ensure high-quality food production while delivering exceptional customer service. Applicants should have a high school diploma and preferably one year of experience in a quick-service restaurant. The position requires managing a small team, maintaining cleanliness, and following company policies. The ability to multitask and communicate effectively is essential. Reliable transportation is required for this role.

Qualifications

• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler required.
• Must have reliable transportation.

Responsibilities

• Coach staff to deliver amazing customer service.
• Produce high-quality food and maintain cleanliness.
• Lead a team of 2 to 5 people effectively.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Food quality assurance

Cash handling

Communication

Multitasking

Education

High school degree or equivalent

Tools

Slicer

Learning Management System

Job description

Shift Leader Responsibilities

• Coaching the staff to deliver amazing customer service;
• Producing high quality food;
• Delivering the Jersey Mike’s experience;
• Cash handling;
• Following the Learning Management System Training Program;
• Developing others for career growth;
• Enforcing policies and procedures;
• Participating in local and national marketing initiatives;
• Building sales;
• Maintaining cleanliness and proper sanitation practices in the establishment;
• Being certified in all four positions of the restaurant;
• Effective communication;
• Having a sense of urgency;

Shift Leader Expectations

• Move or transport up to 50 lbs without assistance unless a medical notation is made or a temporary doctor's note is provided;
• Work 38-40 hours per week;
• Have the ability to get to and from work;
• Communicate with the GM/AGM/DM of any issues they are having;
• Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Key Responsibilities

• Create food consistent with Jersey Mikes high quality standards;
• Maintain restaurant that is noticeably cleaner than others;
• Work in a fast-paced team driven atmosphere;
• Ability to multitask and work with a sense of urgency;
• Interface with customers and provide an exceptional experience;
• Full understanding of the term’s accountability and integrity;
• Key Holder;
• Perform all tasks related to opening and closing of store;
• Knows how to bake bread and perform all prep;
• Manage and lead crew of 2 to 5 people;
• Proficient in slicing;

Qualifications for the job

• Education: High school degree or equivalent;
• 1 Year QSR experience preferred;
• Must be 18 years or older to operate the slicer;
• Serve Safe Certification - Food Handler;
• Must have reliable transportation;

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.