Shift Leader

34082 Jersey Mike's Greece, NY; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Jersey Mike's Greece, NY is hiring a Shift Leader in Rochester, NY. The role involves coaching staff to deliver exceptional customer service, ensuring food quality, and participating in marketing initiatives. Candidates should have a high school diploma, at least one year of QSR experience, and must be at least 18 years old for specific tasks. Reliable transportation is required. Join a team focused on creating an outstanding experience for customers.

Qualifications

• 1 year of QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Must have reliable transportation.

Responsibilities

• Coach staff to deliver customer service.
• Produce high quality food.
• Participate in marketing initiatives.

Skills

Coaching

Customer service

Food quality production

Cash handling

Effective communication

Sense of urgency

Multitasking

Education

High school degree or equivalent

Tools

Serve Safe Certification

Job description

Shift Leader Responsibilities

• Coaching the staff to deliver amazing customer service;
• Producing high quality food;
• Delivering the Jersey Mike’s experience;
• Cash handling;
• Following the Learning Management System Training Program;
• Developing others for career growth;
• Enforcing policies and procedures;
• Participating in local and national marketing initiatives;
• Building sales;
• Maintaining cleanliness and proper sanitation practices in the establishment;
• Being certified in all four positions of the restaurant;
• Effective communication;
• Having a sense of urgency;

Shift Leader Expectations

• Move or transport up to 50 lbs without assistance unless a medical notation is made or a temporary doctor's note is provided;
• Work 38-40 hours per week;
• Have the ability to get to and from work;
• Communicate with the GM/AGM/DM of any issues they are having;
• Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Key Responsibilities

• Create food consistent with Jersey Mikes high quality standards;
• Maintain restaurant that is noticeably cleaner than others;
• Work in a fast-paced team driven atmosphere;
• Ability to multitask and work with a sense of urgency;
• Interface with customers and provide an exceptional experience;
• Full understanding of the term’s accountability and integrity;
• Key Holder;
• Perform all tasks related to opening and closing of store;
• Knows how to bake bread and perform all prep;
• Manage and lead crew of 2 to 5 people;
• Proficient in slicing;

Qualifications for the job

• Education: High school degree or equivalent;
• 1 Year QSR experience preferred;
• Must be 18 years or older to operate the slicer;
• Serve Safe Certification - Food Handler;
• Must have reliable transportation;

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.