Shift Leader

Burger King; Cleveland (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Burger King in Cleveland, TN is hiring a Shift Leader to supervise a restaurant shift, drive guest satisfaction, and support the RGM and AM. The role focuses on profitability, coaching Team Members, and maintaining brand standards across operations.

The ideal candidate will have 1–2 years in quick-service, a high school diploma or GED, and be available for evenings, weekends, and holidays. This on-site position offers opportunities to develop leadership skills within a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; two years of college preferred.
• 1–2 years of quick-service restaurant experience.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Lead shift team to meet sales and service goals.
• Drive profitability by following cash control and inventory procedures.
• Provide coaching to Team Members to improve performance.
• Direct efficient preparation and sale of products within speed guidelines.
• Uphold brand standards and manage operations during shifts.
• Perform Team Member duties when necessary.

Skills

Customer service

Team motivation

Shift leadership

Operational excellence

Education

High school diploma or GED

Some college preferred

Job description

Now Hiring: Shift LeaderLocation: Cleveland, TNPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!