Shift Leader

Wingstop; Council Bluffs (IA); On-site; USD 19,000 - 26,000; Full time

Job summary

Wingstop seeks a Shift Leader to support the daily operations of our restaurant, reporting to the General Manager. You will lead the team to uphold the highest standards in food quality, speed, accuracy, and cleanliness.

You will be a hands-on leader, complete daily checklists, handle cash, and manage guest interactions while driving performance and ensuring SOPs are followed. Evening and weekend work may be required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent recommended.
• One to two years of supervisory experience in food service recommended.
• Strong leadership and organizational skills are essential.

Responsibilities

• Lead shift operations: hands-on manager, complete daily checklists, handle cash, and manage guest interactions.
• Drive performance by ensuring SOPs are followed and maintain urgency to increase speed of service.
• Monitor and manage daily labor, sales, and food costs.
• Support team development by training and coaching team members.

Skills

Leadership

Organizational skills

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Wingstop – Vibe Restaurants is looking for a Shift Leader to support the daily operations of our restaurant. This position will report to the General Manager. We need a leader who can ensure our team works together to achieve the highest standards in food quality, speed, accuracy, and cleanliness.What You'll DoLead Shift Operations: You'll be a hands-on manager, completing daily checklists, handling cash, and managing guest interactions.Drive Performance: You'll ensure our standard operating procedures are followed and maintain a sense of urgency to increase speed of service. You'll also be responsible for monitoring and managing daily labor, sales, and food costs.Support Team Development: You'll help train and coach team members, providing feedback and supporting the accountability process.What You'll NeedYou must be at least 18 years oldA high school diploma or equivalent is recommendedOne to two years of supervisory experience in food service is recommendedStrong leadership and organizational skills are essential. You should be able to prioritize tasks, delegate work, and solve problemsYou should have knowledge of Microsoft Word and ExcelPhysical Requirements & Work EnvironmentThis is a fast-paced role where you will be on your feet frequently, walking and standing. You must be able to lift up-to 50 pounds. You may be required to work evenings, weekends, and holidays.If you are a proactive and detail-oriented leader who can motivate a team and deliver results, we encourage you to apply!