Shift Leader

KF; City of Canandaigua (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free meal

Flexible schedules

Tuition support

Hardship assistance

Savings match

Job summary

KF is seeking a Shift Lead to drive shift performance, lead a fast-paced team and uphold KF’s standards. You’ll resolve guest concerns, coach team members and collaborate with management on store initiatives. You will oversee cash handling, inventory, labor, and food safety to ensure a smooth operation.

This role offers competitive hourly pay, flexible day/evening shifts, and meals during shifts, supporting a positive, inclusive work environment committed to customer happiness.

Qualifications

• Minimum 1 year in restaurant/retail; 3 months shift lead preferred.
• Strong communication, management and organizational skills.
• Able to move up to 50 lbs; maintain health and safety standards.

Responsibilities

• Lead shifts with energy to meet high standards.
• Resolve customer concerns and ensure guest satisfaction.
• Coach and guide team members; monitor shift tasks.
• Assist RGM with hiring, cash controls and labor management.
• Maintain food safety, quality and accurate orders.

Skills

Leadership

Communication

Cash handling

Team supervision

Tools

POS system

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the RGM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the RGM to achieve resolution.Assist the RGM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.Oversee proper product preparation, rotation, portioning, cooking and holding times.Assist the RGM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 50 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions KFC’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive PayPay Range: $17.50 per hour - $19.00 per hourFree meal each shiftFlexible schedules- day, night and evening shiftsKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!