Shift Supervisor

KF; Holland Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meal on shift

Bonus eligible

Tuition reimbursement

Flexible schedules (day/night/evening)

Vacation pay / PTO

Medical benefits

401K with match

Employee discounts

Job summary

KFC is seeking a Shift Lead to drive our team with energy and commitment, ensuring guest satisfaction and adherence to food safety standards. You will coach teammates, resolve customer concerns, and partner with management on store initiatives.

This full-time role rewards reliability, strong communication, and leadership in a fast-paced environment. Responsibilities include supervising shift tasks, managing cash controls, inventory and labor, and maintaining health and safety standards while

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead preferred.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity and ability to move up to 50 lbs.
• Must be at least 18 years old.
• Cash, security, inventory and labor policies must be adhered to.

Responsibilities

• Execute Shift Lead duties to drive customer satisfaction and adhere to KFC Connect Success routines.
• Oversee team members’ shift tasks and ensure clean, neat appearances.
• Handle customer complaints quickly and maintain positive relations.
• Provide feedback to RGM on team performance and assist with screening candidates.
• Assist with cash controls, inventory, and labor management.
• Ensure proper food preparation, safety, and holding times; assist with facility maintenance.

Skills

Leadership

Customer service

Cash handling

Communication

Team supervision

Time management

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the RGM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the RGM to achieve resolution.Assist the RGM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.Oversee proper product preparation, rotation, portioning, cooking and holding times.Assist the RGM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 50 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions KFC’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive PayFree meal each shiftBonus EligibleTuition reimbursement and scholarship opportunitiesFlexible schedules- day, night and evening shiftsVacation pay and additional Paid Time OffMedical benefits401K plan with 6% matchHealth and Wellness programsPERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!