Shift Leader

El Pollo Loco; Chino (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead a team in a fast-paced environment. This role offers the chance to develop your leadership skills while ensuring exceptional customer service and operational excellence. With comprehensive training and mentorship, you will have the opportunity to advance your career from Shift Leader to higher management roles. Join a supportive team that values your contributions and fosters growth in a dynamic workplace. If you're passionate about food service and team management, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Insurance

401(K) Plan with match

Flexible Spending Accounts

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be EPL Crewmember certified or have 1 year of supervisory experience.
• Excellent written and verbal English skills; second language a plus.

Responsibilities

• Supervise crew members and ensure compliance with standards.
• Train crew members and create a superior guest experience.
• Contribute to achieving cost and profit goals.

Skills

Customer Service Skills

Basic Math Skills

Computer Skills

Communication Skills

Education

High School Diploma or GED

Job description

Job Location

5280 Philadelphia St, Chino, CA 91710, USA

Job Description

Posted Monday, May 5, 2025 at 4:00 AM

Are you ready to lead a team to success and manage a business? This is your opportunity to demonstrate your team-building skills, passion, energy, and customer service abilities. We offer comprehensive training, mentorship, and a supportive team to help you start your career. The rest is up to you!

What’s in it for you!

We provide eligible employees with the following benefits:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (for General Manager and Assistant Manager)
• Meal Discounts

Responsibilities

• Supervise crew members in the absence of the General Manager or Assistant Manager
• Coach, direct, recognize outstanding behavior, and prioritize during shifts
• Train crew members on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards
• Open and/or close the restaurant
• Create and ensure a superior guest experience
• Contribute to achieving cost and profit goals

Minimum Requirements

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have at least 1 year of restaurant supervisory experience.
• Education: High school diploma or equivalent (GED) preferred. Must pass the EPL Food Safety Audit (FSA) class upon hire.
• Communication: Excellent written and verbal English skills; second language a plus.
• Skills: Basic math, computer skills, and strong customer service skills.
• Food Safety: Must have or obtain a Serve Safe Certificate at the time of hire.
• Work Hours: Full-time hours, with some overtime expected.
• Career Growth: Opportunities for advancement from Shift Leader to Assistant Manager, General Manager, Area Leader, and beyond.
• Work Attire: EPL logo’d shirt provided, black slacks, and no-slip shoes required.

Company & Culture

For over 35 years, El Pollo Loco has been a leader in delivering citrus-marinated fire-grilled chicken. Since opening in 1980 in Los Angeles, we have expanded to over 450 restaurants. We pride ourselves on our products and our people.

The pay range listed is the expected hourly or salary rate for the position. It does not include benefits or bonuses, which vary based on experience, education, and location.