Shift Leader

Far West Services, LLC; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Shift Leader to support daily restaurant operations. This entry-level supervisory role offers training and growth opportunities towards a General Manager position. Ideal candidates will have a passion for service and teamwork, with a focus on operational excellence and customer satisfaction.

Benefits

Medical/Rx insurance

Dental insurance

Vision insurance

Life Insurance

PTO

Qualifications

• 1 year of previous food service or retail supervisory experience preferred.
• Food Handler Certification required once hired.

Responsibilities

• Assist and support the General Manager in meeting store goals.
• Deliver excellent customer service with a guest-first attitude.
• Maintain operational standards and ensure safety.

Skills

Leadership

Communication

Problem-Solving

Interpersonal Skills

Education

Food Handler Certification

Job description

A Shift Leader is an entry-level supervisory position with the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must convey the Wingstop culture to their fellow team members and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

Exciting entry-level leadership opportunity to grow within the organization. If you don't have experience, we'll train you and work with you on everything you need to know to succeed on your leadership journey and upward mobility to a General Manager.

Qualifications/ Education/ Experience:

• 1 year of previous food service, retail, or restaurant supervisory experience preferred but not required. This is an entry level manager opportunity.
• Food Handler Certification required once hired.
• 6 months experience using a register (POS) system.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling, and store safety and security, with or without reasonable accommodation.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.

Summary of Key Responsibilities

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for assisting and supporting the General Manager in meeting store goals.
• Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develop positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns.
• Must be willing to assist all other positions when necessary.
• Delivers excellent customer service to all customers by acting with a guest-first attitude and connecting with the guest. Discovers and responds to guests' needs.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
• Resolve low-level guest issues with efficiency and a positive attitude.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s standards; ensure communication passes across the organization from the General Manager and District Manager to every team member.
• Use company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues follow company standards.

Required Knowledge, Skills, and Abilities:

• Genuine desire to serve guests.
• Maintain a calm, tactful demeanor when dealing with difficult situations.
• Manage multiple projects and timelines with a sense of urgency and follow-through.
• Strong written and verbal communication skills.
• Strong interpersonal and conflict resolution skills.
• Strong leadership skills to manage, train, develop, and motivate a diverse, highly engaged team.
• Ability to problem-solve and learn quickly.
• Ability to drive team cohesiveness and represent the brand's culture and views.
• Ability to lift and carry, push, or pull objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods and work in a fast-paced environment.

Assuming all eligibility factors are met, you will be eligible for company benefits such as:

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Life Insurance - $25k provided by the company with the option of health benefits.
• PTO

WINGSTOP - FWS is an independently owned and operated franchisee. Equal Opportunity Employer.