Shift Leader

FF Corp; Burbank (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant chain in Burbank is seeking a Shift Leader to assist the Restaurant Manager in overseeing operations. The role involves ensuring excellent customer service, training staff, and maintaining quality standards. Ideal candidates will have strong organizational and communication skills, a high school diploma, and a Food Handler's Certification. Flexible hours are required, including mornings, evenings, and weekends.

Benefits

Competitive Pay

Meal Discounts

Paid Training Program

Health Benefits (Medical, Dental, Vision)

Qualifications

• Food Handler's Certification Required.

Responsibilities

• Ensure all Guests receive 'SUPERSTAR Service'.
• Monitor staffing levels and labor costs.
• Train and supervise Crew Members.

Skills

Organizational

Planning

Time Management

Communication

Initiative

Education

High school diploma or equivalent

Job description

The Shift Leader assists the Restaurant Manager with management activities and duties. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Crew Members performing their job responsibilities and meeting expectations in all areas of their job description. Must be a minimum of 18 years of age.

ESSENTIAL FUNCTIONS:

• Takes necessary action to ensure all Guest receive “SUPERSTAR Service”; anticipates and exceeds the Guests needs; handles situations and requests immediately in a positive manner
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintain all Quality, Service, and Cleanliness standards.
• Monitors and maintains proper staffing level and labor costs.
• Create a friendly atmosphere for employees and Guests.
• Effectively train Crew Members.
• Provide direction and supervision for Crew Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Role model and set a positive example for the entire team.

JOB EXPECTATIONS

• Consistently meets job expectations to positively impact the sales and profits of the restaurant.
• Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
• Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.
• Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

SKILLS AND ABILITIES

• Ability to get results through others.
• Organizational, planning and time management skills
• Good verbal and written communication skills
• Ability to take initiative.
• Physical Abilities:
• Stand for long periods of time.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products

EDUCATION

High school diploma or equivalent.

HOURS

Must be able and willing to work flexible hours including morning, evening, and weekend shifts

Experience

Food Handler's Certification Required

BENEFITS

• Competitive Pay
• Meal Discounts
• Paid Training Program
• Health Benefits(Medical, Dental, Vision)

Shift : First (Day), Second (Afternoon), Third (Night)

Date Posted : May 13, 2025